They are absolutely the worst! Learn how to stay safe during COVID-19 in our new guide: They replied that they don't accept my returned luggage because of not able to resell it in immaculate condition. I returned an item with DHL the day after I received it. Then they told me that I would get my refund for the coat as well as for the shipping. My online return was processed smoothly and fast, I was nervous having seen all the negative reviews. Don't forget to add [email protected] to your address book to make sure our emails arrive safely into your inbox. We didn't until now and it was too late. One month ago I ordered a dress from selfridges.com. I really feel badly... Selfridges customer service is horrendous absolutely horrible. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Selfridges also plans to host a range of activities — including talks and screenings — about ecological topics in the coming weeks. I feel that giving them a 1 star is too generous. Two days after ordering some items on Selfridges online, I was told that one of the items was out of stock. After a month since I returned my order, I finally contacted them and asked about my refund. And now i am still waiting for my full refund included Import tax $216.48 & delivery fees $45. Sign up to be the first to hear about our most exciting launches, inspirational expert advice and free next day UK delivery on your next order. Error sending data, please try again later. TRUST ME! I have no confidence in this company whatsoever - I should have read the reviews first! Shop now to receive exclusive promotions and more. To find more information about reviews and trust on Sitejabber.com please visit. You can unsubscribe at any time by clicking the link in any email. I have with my own eyes seen on the online tracking that this was delivered to them and left my proof of postage in my office where I am not able to access it until after lockdown, however 100% know they received my return. It may take up to 1 minute. Free shipping on all orders over $50 from the Dermalogica® official site. Never have I seen such a incompetent level of service. https://youtu.be/G3PUu0hKV_Y. From 15 February 2021 until 7 May 2021. Soap-free, foaming gel cleanses all skin conditions. You can unsubscribe at any time by clicking the link in any of our emails. I am taking ALL action to pursue this further on my own. However, one of my orders which Although we only offer 20 currencies to browse in online, you can still deliver to all of the following countries or regions: Creating an account is quick and simple and allows you to track, change or return your order. It is now 18/11 and have heard nothing from Selfridges. AVOID AT ALL COST Worse still, instead of consulting me on what to do with the remaining items, I was told that they were already on their way to be dispatched. Order # 103316167. While Selfridges discounts, offers and savings might be infrequent, when there's a -I cannot believe they would ruin their reputation, not stand behind their products, and disgust a new customer over $470. BNY Mellon Global Real Return (IE00B4Z6MP99) BNY Mellon Global Dynamic Bond (IE00B45QNC31) BNY Mellon Global Short Dated High Yield (IE00BD5CV864) BNY Mellon Global Multi-Asset Income (IE00BF423V83) -I asked for contact information to supervisor to pursue this issue further which they refused to provide FIND OUT MORE. From 15 February 2021 until 7 May 2021. Misleading site, holds your money forever, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Now you will be the first to receive updates on the hottest new arrivals, top designers and all the extraordinary goings on at Selfridges. DO NOT put yourself at risk by shopping here. Find the latest Selfridges US promo codes, coupons & deals for March 2021 - plus earn 3.0% Cash Back at Rakuten. Unboxing video is here: Order # 103316167. Selfridges & Co has a consumer rating of 1.36 stars from 22 reviews indicating that most customers are generally dissatisfied with their purchases. They always pushed you to reply them in 3 days or 24 hours otherwise they will send back my this flawed luggage. (Took payment from my card in full at the time) By the the 3rd December my oil diffuser had been cancelled by Selfridges with no explanation. These people DO NOT want to help you. -I purchased a bracelet for $470 Ecco Global head of outdoor Nikolai Christensen from the brand’s headquarters in Denmark. Selfridges & Co ranks 73rd among Department Store sites. We use cookies to offer you the best experience possible when shopping with us. The WORST customer service I have ever experienced! Magellan Financial Group is a specialist funds management business based in Sydney, Australia. Not sure how long I would get it back. I called up customer service the very next morning to clarify because the item is still available online for purchase. I never wore it and will be raising a resolution with PayPal who I used to pay. On speaking to a member of customer service they informed me it was not actually anything to do with a security check and that it was Samsung that had cancelled the order and not Selfridges and that they would contact Samsung to find out why and get back to me. And they haven't get back to me. How ever long it takes meanwhile I've still paid for said boots. Won't be shopping with them again. Selfridges CS told me I could clean items up and offered me £20 pounds off as a gesture of a good will (Ridiculous). Wholesale Plus Funds To create Wholesale Plus Funds, BT worked with a range of reputable fund managers to deliver some of their best-rated and most popular wholesale funds at a reduced investment cost. Instead I just got an answer that Selfridges does not know what happened and they are not going to refund my purchase! Absolutely disgusting service, placed an order for three tablets costing nearly £900 only to have my order cancelled the following morning stating I hadn't passed security checks and by pure coincidence the price of each tablet had gone up from £297 to £349. Whether you are attending prom for the first... We’re in this together! -they asked for pictures and gave me the run-around for weeks THAT DOESN'T MAKE SENSE. Apparently, Selfridges has no record of my return and they refused to give me a refund. From Alexander McQueen to Zero Waste Club, Selfridges truly has it all. Oh, well, they do not know what happened to my return! With almost everything on selfridges.com available for International Delivery, you can send your order to 130 countries or regions around the world, including North America, Australia, the Middle East and China. Gain trust and grow your business with customer reviews. Named Best Retailer 2020 at the Positive Luxury Awards, A Best 25 Big Company To Work For 2020 as awarded by The Sunday Times, Voted Best Department Store in the World at the Global Department Store Summits 2010, 2012, 2014, 2018, Copyright © 2021 Selfridges & Co. All rights reserved Registered office: 400 Oxford Street W1A 1AB Selfridges Retail Limited. This year alone I have placed over 50 individual orders which have been without major issue. Prior returns are adjusted to reflect any applicable sales charge (but were not adjusted for other There are plenty of other reputable retailers both online and offline. She told me that the item was positively out of stock at the warehouse. Despite numerous emails and complaints, I have yet to receive any refund to date. I rather pay more than trust Selfridges ever again! The item isn't same as the image listing. THEY STEAL FROM YOU. Prom season is here, and you deserve to look and feel amazing for your big party! Due to refusal to replace or refund faulty merchandise. We use cookies to offer you the best experience possible when shopping with us. So I provided Selfridges employee with a return number from my email confirmation of a pick up. Company registration number 97117. Selfridges is home to the most handsome brand directory we've ever seen. I would definitely shop with them again with full confidence, Selfridges has the worst customer service I have ever experienced. It suppose to be a gift for my friend... Called customer service multiple times and e-mailed them 3 times. Your best skin starts here. However, DHL does not usually give me a receipt, which I do not care much about since there is never an issue with their services. They said I have used the luggage but how can I use it when I am still confinement. Hope no awful drama from them. Join now for a free $10 Welcome Bonus. It was a complete waste of time. Book a demo Please stay away from these thieves! I contacted them for returning the product immediately. I have been a loyal customer of Selfridges via their Global Selfridges Plus delivery service since 2018. Apparently the items are shipped straight from Samsung and they can cancel your order even though your order is placed with Selfridges which is not on. EVER. Send parcels worldwide from 4 working days from £9.65. With almost everything on selfridges.com available for International Delivery, you can send your order to 130 countries or regions around the world, including North America, Australia, the Middle East and China. Note: we may tailor our emails and online advertising according to your location and purchases. It is strange when a store that sells high-end items treats their customers so poorly. We’re in this together! Selfridges Plus terms and conditions 1. With almost everything on selfridges.com available for International Delivery, you can send your order to 130 countries or regions around the world, including North America, Australia, the Middle East and China. The lady on the phone told me that I could purchase the item online again and would still receive the same out-of-stock notification days later. I will never shop with this company again after ordering sandals and paying for the product only to be sent a different product as the product I ordered was actually out of stock. I have sent numerous emails with the receipt, called them and they keep stalling me and telling me that they have tried to refund me and it is not going thru for some reason. I cannot wait until I am back in the office to get my proof of postage because I will be pursuing much more than my refund, I will also be reporting to trading standards, taking to small claims for the poor service, loss of time and stress caused, and raising an investigation into the obvious "issues" they are experiencing in their returns warehouse - as it seems ALOT of peoples returns go "missing" hmmm, just so happens mine was a nice little Gucci bag perfect for someone's Christmas present! They sent me incorrect item, sounds like misleading, the product they sent me different with the image list. ONE ITEM WAS MISSING THE PACKAGE AND THEY REFUSE TO GIVE A REFUND. I wish I had read the reviews before ordering from selfridges. 22 reviews for Selfridges & Co, 1.4 stars: 'Read Trustpilot, where they have a rating of 1.8 out of 5 with over 1,400 reviews. Went on Twitter to see it wasn't only me who was experiencing these issues, and it appears it doesn't matter what method you return something to them they will still refuse to acknowledge receipt of your return and give you your money back, and people are having to beg for their money back from their returns. I ordered 6 items, and that was my second Time ordered from them, one item was missing I contacted them right away through Facebook, and they relied fast and refunded fast, what happened at those bad reviews didn't happen to me, so I placed my third order right after I got my refunds, anyways, guys, they are legit, their price are much lower than any USA shopping site, and their package are really stunning tbh, just btw they Use DHL express shipping and they ship really really fast, I'm located at New York, always got my stuff the next day I ordered it, and trust me buy the Selfridges Plus GLOBAL shipping on your first order! Prior to his return to Ecco, Walcott most recently was the … Also not the only problem with leaked Peter Thomas Roth mask, but Rodial mask is missing from the bag. It is strange when a store that sells high-end items treats their customers so poorly. Read Trustpilot, where they have a rating of 1.8 out of 5 with over 1,400 reviews. You are currently in United States US / USD $ store, Did you know that we deliver to 130 countries or regions and offer a range of delivery options to suit you wherever you are in the world? NEVER ORDER FROM SELFRIDGES. What a circus and I'm sorry I didn't see all the negative reviews before I placed an order with these clowns, the staff at Chicken Cottage have better customer service skills so vote with your wallets and buy elsewhere because the bottom line is that they simply do not care, you have been warned. Selfridges cancelled the order (as it was out of stock) BUT proceeded to charge me GBP42 for the delivery cost. However I was pleasantly surprised, they responded quickly to all my emails and updated me on where my return was in their store process. Selfridges and co should never have accepted my order or charged me for the product in the first place. ZigZag Global Return Portal Please be patient while we process your request. You will be able to return any Click & Collect order for a full refund within 28 days of collecting it. If you are expecting basic customer service, and even your rights as a customer abiding by, PLEASE AVOID. But both shirts seemed a little too large so I returned them both after only trying them on. Consumers complaining about Selfridges & Co most frequently mention customer service problems. I can't believe that this type of large chain could even afford it. Pyrford Global Total Return Class C - Accumulation (GBP) Sell: 1,190.00p Buy: 1,190.00p Change: 2.00p (0.17%) Prices as at 5 March 2021 One Notti and Nyce:REturn of the Zombie King Variant,. I returned it immediately. Bag came, I didn't like the colour so sent it back to them 4 weeks ago (20/10).
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